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Enterprise Customer Success Manager

Enterprise Customer Success Manager

We're on the hunt for confident individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment. At HiMama we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day. And as an Enterprise Customer Success Manager, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.

CUSTOMER SUCCESS AT HIMAMA

The CS Team

CS at HiMama is a close-knit team of busy bodies who are driven to find a way to make every customer successful! This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.

The Enterprise CSM Role

You’ll be responsible for supporting HiMama’s largest customers and ensure the success of national, high value and complex accounts. You are passionate about early childhood education and excel at helping large companies implement and find success with SaaS tools. You will be focused on managing the long-term success of HiMama’s enterprise customers, covering every aspect from implementation, ongoing support and renewals. You will be working in a fast paced environment and helping build and define the role as you go. You’re excited by challenges and adaptable as things change constantly around you. HiMama is also a social enterprise and we're looking for good people who are motivated to make a difference in the world; by working with us you will personally be improving outcomes for millions of children in Canada, the U.S. and abroad.

WHAT YOU'LL BE DOING

WHAT WE’RE LOOKING FOR

Skills

Experience

HiMama Perks!

HiMama Philosophy

HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business that connects families with the early childhood professionals who serve them.

Thousands of child care professionals use HiMama to share learning and development updates to families. Special moments are shared across the globe every second. HiMama is based in Toronto, Canada.

Apply here today: careers@himama.com