HiMama FAQ
HiMama FAQ
Childcare Centers
How much does HiMama cost?
HiMama is highly customizable and pricing may vary depending on your center needs and size. Request a quote below and we will provide you with pricing and a customized solution for your needs:
This HiMama thing sounds great, but can I afford to get on board?
You can't afford not to! For most programs, the savings on printing costs alone pay for
both HiMama and tablets. You will experience significant time savings with classroom documentation and parent
communications, and occupancy rates will improve with this unique offering. But don't trust us, see what
HiMama child care programs and
HiMama parents say!
What do I need to get started with HiMama?
All you need is a wireless internet connection and a tablet for each room. We'll take care
of the rest!
Does HiMama provide customer support?
Yes! Not only do we provide support, but we provide AMAZING customer service. When you
join HiMama you become part of our community, which means we take care of you.
Contact us and we'll be happy to chat with you!
What if my families have questions about HiMama?
Families are super important to you and they're super important to HiMama. That's why they
get the same golden treatment that you get. And we're not just talking about parents and guardians. We'll help Aunt
Margaret and Grandpa Smith too!
What types of hardware does the HiMama program work on?
HiMama works on all tablets, your home or office computer or laptop, as well as your
smartphone. This means you can access it anytime, anywhere and at a price that works for you. We currently have
programs using HiMama on Android, and iOS (Apple).
What tablets do you recommend?
You can see our list of recommended tablets
here! Please note, we do not support Amazon Fire tablets of any sort.
Are my staff going to spend more time on HiMama and less time with the children?
In our extensive research, this was a common concern, which is why we designed the
solution to be very quick for use in the child care environment. Child care and early learning programs that use
HiMama tell us over and over again how much time they save using HiMama. They tell us it is unequivocally faster,
allowing them to spend more time with the children in their programs. Still not convinced?
See what Directors and Early Childhood Educators say
about HiMama.
Can you import my data from another system that we use?
Yes. If you're using administrative software, we can import your data into HiMama. Just
ask one of our Community Advisors about this.
As a director or supervisor, can I see what my staff are doing on HiMama?
Yes. You can access all of your classrooms from any device to see what is happening in
real-time.
We have multiple sites. Can I see what's happening across all my locations?
Yes. HiMama is designed to be used on a regional and national level, so that central
operations directors can stay abreast of activities across multiple locations with a single login.
Will HiMama replace the paper daily sheets I provide to my parents?
Yes. For your younger age groups you can record activities such as sleep times, fluid and
food intake, toileting and diapering, all of which will be summarized in a daily report for parents.
Can I document developmental observations for my emergent curriculum programs?
Yes. HiMama contains learning domains, skills and indicators that you can quickly and
easily associate with a
developmental observation made with a photo or video. For example, we have Montessori
programs that use proprietary Montessori frameworks and many of our programs in Ontario use the
ELECT / OELF
Continuum of Development. The framework is customizable to fit the needs of your program.
Where is data stored and is it secure?
HiMama data is stored on Amazon Web Services (AWS) cloud infrastructure. It is one of the
most secure cloud computing environments available with highly secure data centers utilizing state-of the art
electronic surveillance and access control systems, including 24x7 trained security guard protection. It is suited
to run sensitive government applications and is used by over 300 U.S. government agencies, as well as the Navy,
Treasury and NASA. For more information on HiMama's commitment to
Internet Safety, visit our page dedicated to this important topic.
Is the HiMama website secure?
HiMama has a Secure Sockets Layer (SSL) certificate. SSL is the standard security
technology for establishing an encrypted link between a web server and a browser. This link ensures that all data
passed between the HiMama server and our customer's browsers remain private and integral. SSL is an industry
standard for securing online transactions so is used by online banking and payments sites and, similarly, is used by
HiMama to encrypt our customer's data transfers containing children's information. For more information on HiMama's
commitment to
Internet Safety, visit our page
dedicated to this important topic.
Who has access to my data and is it private?
HiMama takes privacy very seriously. All photos and videos of a child are posted only to
the accounts of the parents or guardians of the child. No one else can access this information without express
consent being provided by the parents or guardians. All account passwords are encrypted for additional security. For
further information, please see our
privacy policy.
Is my information backed up?
Yes, all of your information is automatically backed up on a daily basis.
What happens to a child's information if they leave or graduate from our programs?
The child will become inactive, however, you will still be able to access their profile
and all of the associated records and reports.
How is HiMama different from webcams?
Some of the many ways in which HiMama is different from webcams is that information
provided to parents is specific to their child, you control the information provided to parents to educate them as
opposed to simply observing, it makes existing documentation practices more efficient, and it provides you with
digital records to replace paper records. Read this blog post on
child care webcams to learn more.
How do I subscribe to HiMama?
Fill out the
demo form and we'll
get in touch with you to get you started!
Parent FAQ
LOGGING IN
My child care provider just added me, what do I do next?
Once your daycare adds you on HiMama, you'll receive a Welcome email from us with
instructions to create your HiMama account.
If you've already received a Welcome email, click the link in the email to set up your login!
Missing your Welcome email? Do the following:
- Check your inbox for an email from HiMama. (Don't forget to check your spam/junk
folder!)
- Can't find your Welcome email? Go
here, select option one "I am already receiving emails and/or childcare reports from HiMama". We'll send
you a new invitation!
- Not in our system? Contact your center and verify that they've entered the correct email without typos.
If after confirming your address with your center you still haven't received a Welcome
email, have your center reach out to us with your email address to diagnose the issue. Due to privacy restrictions
we cannot add anybody to a child's profile.
I can't log into my account.
If at any point you're unable to log into your account, go here to reset your password:
Reset password »
How do I change the email address that I get updates to from my child's daycare provider?
Log into HiMama using your existing email. In the top right corner, select your name to
access the drop-down menu, then select 'My Settings' to enter and confirm your preferred email address.
USING THE APP
What app should I be using?
Head to your device's app store and search for "HiMama - The Childcare App", or access
the links below. Then log in with your email and password!
How can I send my child care provider a message?
Open up your HiMama app and look for the envelope
icon.
Can I add to my child's journal without sharing with my daycare?
Yes! When in the app, simply select the plus
icon. Choose if you'd like to share with Crew (more on Crew below) but unchecking "Private".
Why can't I see nap and meal information in real time like I can with other updates?
We provide child care centers with the option to hide sleep and food information until the
report is finalized at the end of the day.
These updates can contain sensitive information, and this provides an opportunity for the teachers to confirm they
haven't entered any inaccurate information to parents.
If you'd like access to real-time naps and meals data, please discuss your preference for seeing this information in
real-time with your child care center.
What does it mean when the day's report says it's "not finalized"?
While the daily report is a work in progress, educators have the ability to edit the report's contents as needed to best reflect what's
going on throughout the day. This means that until the end of the school day, once the educator has a chance to fully review the reports,
report information is subject to change and therefore not finalized. If you're finding that reports are still not finalized even after the
end of the school day, please reach out to your center to discuss how teachers may be missing the final step of sending (and therefore finalizing)
the report.
How do I download my child's photos from HiMama?
ANDROID & iOS APPS
From the photo journal, tap on an image to expand it. Tap the "Download" button.
WEB PORTAL
After logging in, head to the "Entries" list for your child (from a child's photo
journal, select the list icon in the top-left ). Once on that page, you'll see a
download icon () next to each photo. Selecting this icon will start an image
download, or open the photo for you to save manually (right click and select "Save as...").
Please note; you cannot currently download more than one photo at a time.
How do I download videos from HiMama?
WEB PORTAL
Within the web portal you can download the video in two ways: (1) From the journal, press
to play the video. Tap on the three-dot menu icon and you should see the option to "Download". (2) After logging in,
head to the "Entries" list for your child (from a child's photo
journal, select the list icon in the top-left ). Once on that page, you'll see a
download icon () next to each photo. Selecting this icon will start an image
download, or open the photo for you to save manually (right click and select "Save as...").
We are currently working on the ability to download videos within the iOS app. Hang tight!
THE CREW
What's the "Crew"?
The Crew is the close group of friends and family that you want to share updates with.
This might include grandparents, aunts and uncles, or close friends, and might include those that aren’t living
close enough to see your child as much as they’d like.
Note that the Crew can also share activities of your child by posting to their HiMama
account, but only if you approve what they’ve shared with you or given them auto-post privileges.
How do I add or remove people from the Crew?
Open the app and head to the Crew page. Start adding!
Each person you add will automatically receive an email from us inviting them to join HiMama and participate
in activity sharing of your child.
To remove a Crew member, simply select Edit for the member, check the "Remove User" box at the bottom of
the page and hit submit.
Do I have to share everything with the Crew?
Nope. Some moments just aren’t meant to be shared with everyone. Maybe you want to
keep a very special moment just between you and your spouse, or maybe you want to keep a log of your child’s
medical-related activities. Just mark these as ‘Private’ and only Crew Members with special privileges that you
set will be allowed to see these.
Who can add and remove people from the Crew?
Only Administrators can add family and friends to a child’s Crew. If you want to know
who’s an Administrator of your child’s account, visit their Crew page.
What does it mean when I make an activity "Private"?
When an activity is marked as "Private" only those members of the Crew that you have
given "Access Level: All photos" to will be able to see these activities by default. They will be identified on
your child’s Journal with a lock icon.
PRIVACY
Where is data stored and is it secure?
HiMama data is stored on Amazon Web Services (AWS) cloud infrastructure. It is one of
the most secure cloud computing environments available with highly secure data centers utilizing state-of the
art electronic surveillance and access control systems, including 24x7 trained security guard protection. It is
suited to run sensitive government applications and is used by over 300 U.S. government agencies, as well as the
Navy, Treasury and NASA. For more information on HiMama's commitment to
Internet Safety, visit our page dedicated
to this important topic.
Is the HiMama website secure?
HiMama has a Secure Sockets Layer (SSL) certificate. SSL is the standard security
technology for establishing an encrypted link between a web server and a browser. This link ensures that all
data passed between the HiMama server and your device remains private and integral. SSL is an industry standard
for securing online transactions so is used by online banking and payments sites and, similarly, is used by
HiMama to encrypt your child's information. For more information on HiMama's commitment to
Internet Safety, visit our page dedicated
to this important topic.
Who has access to my data and is it private?
HiMama takes privacy very seriously. All photos and videos of your child are posted
only to your account and no one else can access this information without express consent being provided by you.
All account passwords are encrypted for additional security. For further information, please see our
privacy policy.
Who can see my photos and videos?
Photos and videos you add to the Journal are visible only to your child's Crew. If you
mark an activity as ‘Private’, only those members of the Crew that you have given privileges to will be able to
see these activities. They are identified on the Journal with a lock icon.
We take privacy seriously and will never share any photos or make them public without
your explicit consent.
Who can see entries when I make them public?
When you mark an entry as "public", that makes it available for your all of your
child's Crew members to view. As opposed to private activities, which can only be viewed by Crew members with
private access.
How do I get an answer to a question that’s not on this FAQ page?
HiMama FAQ
HiMama FAQ
Childcare Centers
How much does HiMama cost?
This HiMama thing sounds great, but can I afford to get on board?
What do I need to get started with HiMama?
Does HiMama provide customer support?
What if my families have questions about HiMama?
What types of hardware does the HiMama program work on?
What tablets do you recommend?
Are my staff going to spend more time on HiMama and less time with the children?
Can you import my data from another system that we use?
As a director or supervisor, can I see what my staff are doing on HiMama?
We have multiple sites. Can I see what's happening across all my locations?
Will HiMama replace the paper daily sheets I provide to my parents?
Can I document developmental observations for my emergent curriculum programs?
Where is data stored and is it secure?
Is the HiMama website secure?
Who has access to my data and is it private?
Is my information backed up?
What happens to a child's information if they leave or graduate from our programs?
How is HiMama different from webcams?
How do I subscribe to HiMama?
Parent FAQ
Email us at feedback@himama.com!
LOGGING IN
My child care provider just added me, what do I do next?
I can't log into my account.
How do I change the email address that I get updates to from my child's daycare provider?
USING THE APP
What app should I be using?
How can I send my child care provider a message?
Can I add to my child's journal without sharing with my daycare?
Why can't I see nap and meal information in real time like I can with other updates?
What does it mean when the day's report says it's "not finalized"?
How do I download my child's photos from HiMama?
How do I download videos from HiMama?
THE CREW
What's the "Crew"?
How do I add or remove people from the Crew?
Do I have to share everything with the Crew?
Who can add and remove people from the Crew?
What does it mean when I make an activity "Private"?
PRIVACY
Where is data stored and is it secure?
Is the HiMama website secure?
Who has access to my data and is it private?
Who can see my photos and videos?
Who can see entries when I make them public?
How do I get an answer to a question that’s not on this FAQ page?
Learn more about HiMama childcare software!